Returns
You have 30 days to return your purchased items. After that, no items will be accepted for return.
Proof of purchase is required. All items must be unused, packed in the original complete packaging, and in sellable condition.
If you need to return the items, log in and start the return process in your account if you made the order on the website.
If you purchased the order from another store, send us an email at cs@daxib.com. Once we approve the return, we will ask you to send your item to: 4181 W 108th St Unit 1, Hialeah Gardens, FL 33018
To complete your return, we require proof of purchase.
Please do not send your purchase back if your return hasn´t been previously approved.
There are certain situations where only partial refunds are granted (if applicable).
Non-returnable items:
Gift cards.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you of the status. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
Please allow 2-3 business days to see your refund officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cs@daxib.com.
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged from factory.
No exchanges will be issued after 30 days of the order, if you need to exchange it for the same item, send us an email at cs@daxib.com and send your item to:
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
